Contact

08/2021 – 11/2024

Concierge Atlas

Chief Technology Officer

London, United Kingdom

All projects

Concierge Atlas needed a digital map the concierge desk could actually use: a white-label services platform a new hotel could stand up without a rebuild.

What I did

As CTO I directed IT operations and oversaw the systems the platform depended on. I owned delivery of the Concierge Atlas map so hotel guests and staff could navigate services on one surface, using a relational database and URL parameters so a new property could inherit the white-label build. The mandate was held while Ciberbuy remained the contracting vehicle. I also directed PWA offline access, a Kubernetes migration to AWS, CI/CD and hotel PMS integrations.

How it felt

It felt like hospitality technology when it is done properly: the guest path, the property staff, and the integrations nobody sees until they fail.

The challenges

Yes. Hotels do not wait for a clean architecture diagram. A new branch had to inherit the map, and the integrations still had to land.

  1. 01

    Making a digital map that a concierge would actually put in front of a guest.

  2. 02

    Standing up new hotels through white-label parameters instead of a one-off rebuild.

  3. 03

    Holding IT operations, PMS integrations and a Kubernetes move to AWS in the same seat.